The Student Services Team is committed to providing you with high quality advice and guidance.   We are knowledgeable, experienced and friendly staff and are here to help you maximise your overall student experience.  If we don’t know the answer to your questions we have links to a range of external agencies who will be happy to provide you with the information you need.
Our main areas of expertise include:

  • Additional Learning Support
  • Childcare
  • Counselling
  • Finance & Funding
  • Health & Welfare
  • Pastoral Support
  • Travel
  • Safeguarding
Meet The Team
The Student Services Team is made up of highly skilled and professional staff offering a wide range of services. Below is a link which introduces the team together with a brief introduction to the services we offer. Meet the student support staff
How To Find Us
Below you will find a summary of the services we provide along with some useful user guides, but if these don’t answer your question or you would like to speak to someone you can either contact us by phone or e-mail, or call into our office. You will find us on the 1st floor above the Art Café.
Contact Details &
Opening Hours
Contact details & opening hours It is quick and easy to contact us. Our opening hours are: Monday & Tuesday 8:30am – 5:00pm Wednesday 11:00am – 5:00pm Thursday 8:30am – 5:00pm Friday 8:30am – 4:30pm Telephone: 01642 856134 E-mail:
Disability Support/Special Educational Needs (SEN)
If you experience a disability, mental health condition, specific learning difficulty or long-term health condition, you might be wondering if support is available and how to access it. The college is committed to equality of opportunity and recognises that every student is an individual. We would be pleased to talk to you about any individual difficulties you may experience and what support you might need. . Setting up support can often take a number of weeks, so it is really important that you tell us about any support needs you have as soon as possible. For more information please download our user guide, or access our link to find details of our local offer. Disability Support in Further Education Local Offer Middlesbrough SEN Services
The College Counsellor, Anne Russell, provides a confidential counselling service which can support you through any personal difficulties and help you develop constructive ways forward. The Counselling Service is open to all CCAD students. To find out more about the counselling service, please download our user guide
Finance & Funding
Through our experience of providing advice and guidance we know that issues with finance can have a big impact on students. Our friendly staff would be happy to talk to you about any concerns you have and talk to you about CCAD bursaries that may be available to you. Bursaries may be able to help with the costs of childcare, travel and general college expenses. You can also find more information about some of our bursaries and download an application form below.
Faith and Spirituality forms an important part of many of our student’s lives. To support this we offer all our students access to our visiting Chaplain, Matt Strand. Matt visits the College on a weekly basis but is also available to attend college at other times. To find out more please access our service user guide
Care To Learn
If you are a parent under 20 at the start of your course, Care to Learn can help pay for your childcare and related travel costs while you’re learning. You can find more details here.
Student Services along with the entire College community is committed to providing a safe place for all young people to learn in, as well as identifying young people who are experiencing or who are likely to experience significant harm, and taking appropriate action to keep such young people safe, either at home or in College. You can find out more about how we aim to do this by reviewing the Safeguarding page using the link at the bottom of the page, or by reviewing our Student Guide to Safeguarding. A Student Guide to Safeguarding – CCAD If you have concerns about a child being at immediate risk, please contact your Local Children’s Social Care Team HERE
Quality Assurance
We work hard to ensure that the services, advice and guidance we provide is of the highest quality. To support this all Student Services staff are members of relevant associations and regulatory bodies, and hold or are working towards relevant nationally recognised qualifications. So that we can continue to ensure that you have a positive experience we encourage all service users to provide us with feedback so that we can ensure that we are meeting your needs. If you would like to provide us with feedback you can complete a feedback card available in Student Services, contact us by telephone or e-mail, or make an appointment with the Student Services Manager.